Returns & Exchange Policy
If you are not completely satisfied with your purchase, you have a 5 day cancellation period from the time you received the goods in which you can return the goods for a refund. Please note all refunds will be minus delivery charges. In addition to the 5 day cancellation period you have a 14 day exchange period which also starts the day you receive your goods. This enables you to exchange unsuitable items, for items of equal value. Please note there is a return postage charge of £5 for this service (Overseas customers may have to pay more for return shipping depending on their location)
Made to Measure/ bespoke Items
All made to measure items (i.e. bespoke kilts) are made to each individual customers own sizes and are therefore non-refundable or returnable. Please double check all sizes before submitting an order using our measuring guide or contact us for instructions on obtaining your measurements. A refund will only be considered if the garment has a manufacturers fault.
The prices of items may differ from online and the stores.
Cancellation & Returns Process
Please follow these instructions for returning items to www.thekiltcompany.com:
1. Please contact us via telephone or email to let us know you will be returning an item and if you would like in exchange or refund.
2. Send the item back to us including a note with your order number and contact details, and postal order for return postage if necessary. When returning an item we strongly suggest you get a certificate of posting from the Post Office when you send an item back.
3. Wait for us to contact you regarding your exchange or refund.
Unfortunately delivery and return costs will not be refunded unless the item is defective.
Ship back to:
The Kilt Company
86 High Street
Perthshire & Kinross
Tel: 01577 864 848
Fax: 01692 840 226
Mobile: 07767 316733